Quick Summary
- →We collect information you provide and data about how you use our services
- →Your data is used to provide and improve our AI automation services
- →We never sell your personal information to third parties
- →You have rights to access, correct, and delete your data
- →Questions? Email us at info@cxtrack.com
1. Introduction
CxTrack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cxtrack.com, use our AI automation services, voice agents, CRM integrations, or interact with us in any way. By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.
2. Information We Collect
2.1 Personal Information You Provide
- •Contact information (name, email address, phone number, company name)
- •Account credentials (username, password)
- •Business information (industry, team size, revenue range)
- •Payment and billing information (processed through secure third-party providers)
- •Communications you send us (emails, support requests, demo requests)
- •Survey responses and feedback
2.2 Information Collected Automatically
- •Device information (IP address, browser type, operating system)
- •Usage data (pages visited, time spent, click patterns)
- •Cookies and similar tracking technologies
- •Log files and analytics data
- •Geolocation data (country, region, city)
2.3 Information from Third Parties
- •Social media profiles (when you connect accounts)
- •CRM and business tool integrations you authorize
- •Payment processor transaction confirmations
- •Marketing partners and lead generation services
3. How We Use Your Information
- •Provide, operate, and maintain our AI automation services
- •Process transactions and send related information
- •Send administrative communications (service updates, security alerts)
- •Respond to inquiries, support requests, and demo requests
- •Personalize and improve your experience
- •Analyze usage patterns to enhance our services
- •Develop new products, features, and functionality
- •Send marketing communications (with your consent)
- •Detect, prevent, and address technical issues and fraud
- •Comply with legal obligations and enforce our terms
4. Voice Agent & AI Data Processing
Our AI voice agents and automation tools may process: • Call recordings and transcriptions (stored securely and encrypted) • Customer interaction data from your CRM • Business workflow data to optimize automations • Performance metrics and analytics All AI-processed data is handled in accordance with industry best practices. We do not use your customer data to train our AI models without explicit consent. Call recordings are retained for the duration specified in your service agreement and can be deleted upon request.
5. Data Sharing & Disclosure
We may share your information with:
- •Service providers who assist in operating our business (hosting, analytics, payment processing)
- •Business partners with your consent for integrated services
- •Legal authorities when required by law or to protect our rights
- •Successors in the event of a merger, acquisition, or asset sale
We do NOT:
- •Sell your personal information to third parties
- •Share your data for third-party advertising without consent
- •Provide access to your business data to competitors
6. Cookies & Tracking Technologies
We use cookies and similar technologies for: • Essential cookies: Required for site functionality • Analytics cookies: Help us understand how you use our site • Marketing cookies: Track campaign effectiveness (with consent) You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
7. Data Security
We implement industry-standard security measures including: • SSL/TLS encryption for data in transit • AES-256 encryption for data at rest • Regular security audits and penetration testing • Access controls and authentication requirements • Employee security training and confidentiality agreements While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach as required by law.
8. Data Retention
We retain your personal information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements When data is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time, subject to legal retention requirements.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- •Access the personal information we hold about you
- •Correct inaccurate or incomplete information
- •Delete your personal information
- •Restrict or object to certain processing
- •Data portability (receive your data in a structured format)
- •Withdraw consent for marketing communications
- •Lodge a complaint with a supervisory authority
To exercise these rights, contact us at info@cxtrack.com. We will respond within 30 days.
10. International Data Transfers
CxTrack operates from Manitoba, Canada. If you are accessing our services from outside Canada, your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
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