Manik Sharma
President & Lead Architect
The Operator-Architect
15+ years building and running revenue and operations systems inside complex, data-heavy enterprises taught him how real businesses run, where margin hides, and why most AI transformations stall at the pilot.
Now the hands-on builder of CxTrack: voice agent infrastructure, RAG pipelines, multi-tenant CRM, and the AI Quarterback engine. Fluent across the modern LLM stack (Claude, GPT, Gemini, open models) and the prompt, retrieval, and evaluation patterns that keep production systems honest.
Walks into a business, maps the revenue path end-to-end, and pinpoints where the bottleneck is bleeding money. Designs the AI layer to fix the specific constraint, not to add another tool to the stack. Turns AI from a buzzword into measurable ROI for Canadian businesses.