AI voice receptionist
The receptionist that never sleeps, never forgets, and never puts a lead on hold.
CxTrack answers your phone in a voice so natural callers rarely notice. It qualifies the lead, books the appointment, and logs every word to the customer record. Inbound and outbound, day and night, living inside the CRM your team already works in.
Hear it work
Not a script. A real call, handled start to finish.
An inbound mortgage lead asks about rates and walks away booked, with zero human intervention. Press play and judge it the way your callers would.
Every call leaves a transcript you can read, edit, and learn from.
Inbound mortgage lead
A live inbound call about mortgage rates, handled end to end by the AI receptionist.
What it does
Point solutions answer the phone. CxTrack remembers who called, why, and what to do next.
The agent is a feature of the platform, not an app wired in beside it. That is why it can do things a bolt-on phone bot never could.
Answers every call, around the clock
Inbound volume gets picked up on the first ring, day or night, weekend or holiday. The leads you used to lose to voicemail get handled.
Knows the caller because it lives in your CRM
Recognizes returning customers, sees their invoices and appointments, and writes the whole call back to the timeline. A standalone phone bot cannot do this.
Qualifies and books like your best person
Understands what the caller wants, asks the right questions, and books straight into your real calendar with a confirmation text on the way out.
Meets callers in their own language
Detects the caller's language and responds natively, so you serve a wider customer base without hiring multilingual staff.
Logs straight into your pipeline
Call summary, transcript, sentiment, and next steps attach to the contact record automatically. Nothing to copy over by hand.
Hands off cleanly when it should
Warm-transfers to a live person when the moment calls for it, and identifies itself as an assistant when asked. You stay in control of the script.
Both directions
Covers the calls coming in and the ones you keep meaning to make.
Inbound
Greets the caller, answers from your knowledge base, qualifies the lead, books the appointment, and warm-transfers when a person is genuinely needed. No lead hits voicemail again.
Outbound
Calls leads back for follow-ups, confirms appointments, and re-engages quiet contacts using scripts you approve. The busywork your team never gets around to, handled.
Questions
The things people ask before they say yes.
What is the CxTrack voice receptionist?+
It is an AI receptionist that answers your inbound calls around the clock, qualifies the caller, books appointments into your real calendar, and routes to a person when needed. It runs with very low latency, so the conversation feels natural.
How does it handle an incoming call?+
It greets the caller, understands their intent in plain language, answers from your own knowledge base, and either books the appointment or transfers to a live agent. Every interaction lands in your CRM pipeline as it happens.
What languages does it support?+
It holds multilingual conversations in real time. The agent detects the caller's language and responds natively, so you can serve a diverse customer base without adding multilingual staff.
Does it work with my CRM?+
It is your CRM. Calls, transcripts, and lead details are part of the same customer record the rest of the platform uses. Call summaries, sentiment, and next steps attach to the contact automatically, with nothing to sync.
How long does setup take?+
Most businesses go live quickly. You provide your business details, set your greeting and routing rules, and the agent handles the rest. No code and no telephony expertise required.
Can it make outbound calls too?+
Yes. The agent can proactively call leads for follow-ups, appointment confirmations, and re-engagement using scripts you approve, alongside answering inbound. Talk to us about turning outbound on for your account.
One platform for the work you
keep paying six tools to do.
Book a discovery call and we will map exactly how we would build and run it for your business. No sales gauntlet, no obligation.
Built in Canada. Every engagement scoped to your business.