Home services
A home-services company that answers every emergency call
Turning emergency calls into booked jobs, even at 2 AM.
The challenge: slow response costs jobs
When a pipe bursts at midnight, the customer calls the first company that picks up. After-hours calls that go unanswered are jobs handed straight to a competitor.
- After-hours emergency calls go unanswered
- Dispatchers get overwhelmed at peak times
- No quick way to triage how urgent a job is
- Customer information is scattered across tools
What CxTrack does
AI handles the phones around the clock, triages urgency, opens a job ticket on the spot, and keeps customer history in one place so the right tech shows up prepared.
- Answers and handles calls 24/7
- Opens job tickets automatically
- Triages urgency so emergencies jump the queue
- Surfaces customer history on every call
- Follows up after the job without manual work
What becomes possible
When every call is answered and triaged, the phones stop being chaos and start being a pipeline.
- Answers every emergency call, day or night
- Captures jobs that used to go to voicemail
- Gets the right tech to the right job faster
- Keeps customer history in a single record
Want this for your business?
Contact us and we will map exactly how we would build and run it for you. Or email manik.sharma@cxtrack.com.
One platform for the work you
keep paying six tools to do.
Book a discovery call and we will map exactly how we would build and run it for your business. No sales gauntlet, no obligation.
Built in Canada. Every engagement scoped to your business.