Every Message, One Place

SMS. EMAIL. WHATSAPP.
ONE INBOX.

Stop switching tabs. Stop missing messages. Every customer conversation unified in one clean interface that actually makes sense.

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CxTrack omnichannel inbox with unified messaging

Unified Threads

See SMS, email, and WhatsApp in one conversation view per contact. Full context, zero confusion.

Template Library

Save your best responses. Use them with one click. Consistent messaging at scale.

Auto-Assignment

Messages route to the right team member automatically. Based on rules you set.

AI Suggestions

CoPilot suggests responses based on context and history. Reply in seconds.

Read Receipts

Know when they've seen your message. Time your follow-up perfectly.

Bulk Messaging

Send personalized messages to segments at scale. Legally compliant. Actually effective.

The Communicator

Connect your channels

SMS, email, WhatsApp—link them once, see them forever in one place.

Every message, one thread

Contact view shows full conversation history across all channels.

Respond from anywhere

Reply via the best channel. AI suggests responses. Templates save time.

CONVERSATIONS SCATTERED EVERYWHERE?

ONE INBOX
TO RULE THEM ALL

Response time drops 70% with unified messaging. Faster replies = more closed deals. Simple math.

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Frequently Asked Questions

Does CxTrack sync with Microsoft 365 email?+

Yes. CxTrack integrates directly with Microsoft 365 for two-way email sync. Emails sent and received in Outlook appear automatically in the contact's conversation thread inside your CRM, giving you full context without switching apps.

Can I send and receive SMS from the inbox?+

Yes. CxTrack includes native SMS messaging powered by Twilio. Send texts directly from a contact's record, receive replies in the same unified thread, and use templates for fast, consistent responses.

How does the unified conversation view work?+

Every contact has a single timeline that displays SMS, email, call transcripts, and internal notes in chronological order. Your team sees the complete communication history regardless of which channel the prospect used.

Are email templates available?+

CxTrack includes a template library where you can save your best-performing messages. Templates support personalization tokens (name, company, deal value) and can be inserted with one click during any conversation.

Is WhatsApp messaging supported?+

WhatsApp integration is on the CxTrack roadmap for upcoming release. When available, WhatsApp messages will appear in the same unified inbox alongside SMS and email conversations.

Can multiple team members share the same inbox?+

Yes. CxTrack supports team inbox with auto-assignment rules. Incoming messages route to the right team member based on contact ownership, round-robin rules, or custom criteria you define.

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SMS. EMAIL. WHATSAPP. ONE INBOX.