Gyms & Fitness

Member Retention, Maximized.

A CRM for gyms, studios, and personal trainers. Track memberships, class bookings, and at-risk members. AI catches cancellation signals before they happen.

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Sound Familiar?

✕Members ghost after the first month and you don't notice until they cancel

✕Class scheduling and waitlist management is manual

✕No visibility into which members are at risk of leaving

✕Billing disputes and payment follow-ups consume admin time

How CxTrack Solves It

Pre-configured for gyms & fitness teams. Ready to use from day one.

Member Pipeline

From Trial Visit through Onboarding, Active Member, At Risk, and Win-Back. See every member's journey.

AI Voice Agent

Answers membership inquiries, books trial classes, and follows up with no-shows automatically.

AI Quarterback

Flags inactive members, upcoming billing issues, and members who haven't visited in 14+ days.

Retention Tracking

Visual dashboards showing attendance trends, at-risk members, and churn prediction signals.

Your Pipeline Stages

Trial Visit

Onboarding

Active Member

At Risk

Cancelled

Win-Back

Stages are fully customizable. This is the starting template.

Your CRM Speaks Gyms & Fitness

Customers

Members

Products

Memberships

Pipeline

Member Journey

Gyms & Fitness FAQs

Can I track class attendance?

Yes. The CRM tracks per-member attendance, flags declining patterns, and integrates with class scheduling for automated reminders.

How does Quarterback identify at-risk members?

It monitors visit frequency, payment status, and engagement metrics. Members showing declining activity get flagged before they cancel.

Does it handle different membership tiers?

Yes. Custom fields and tags let you segment by plan type, with different pipeline workflows per tier.

Ready to Transform Your Gyms & Fitness Business?

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Roadmap in 4 weeks

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