Member Retention, Maximized.
A member stops showing up three weeks before they cancel. CxTrack books the trials, captures the walk-ins, and catches the silence at day 14 before it becomes a cancellation.
Sound familiar?
The daily friction that quietly costs gyms & fitness teams revenue.
How CxTrack solves it
Pre-configured for gyms & fitness teams. Ready to use from day one.
Member Pipeline
From Trial Visit through Onboarding, Active Member, At Risk, and Win-Back. See every member's journey.
AI Voice Agent
Answers membership inquiries, books trial classes, and follows up with no-shows automatically.
AI Quarterback
Flags inactive members, upcoming billing issues, and members who haven't visited in 14+ days.
Retention Tracking
Visual dashboards showing attendance trends, at-risk members, and churn prediction signals.
Real-world use cases
How gyms & fitness businesses use CxTrack every day.
New Year Rush Capture
January brings 50 walk-in inquiries in a week. Your front desk captures maybe half their info before they leave.
AI captures every inquiry by phone. Walk-ins scan a QR code that feeds directly into your trial pipeline.
Ghost Member Recovery
A member hasn't visited in 3 weeks. By the time you notice, they've already cancelled.
Quarterback flags inactivity at day 14. Automated outreach re-engages them before cancellation.
Class Waitlist Management
Your popular 6 PM spin class fills up. 10 people are on a waitlist you track in a notebook.
Automated waitlist with instant notification when a spot opens. No manual tracking needed.
Your pipeline stages
Stages are fully customizable. This is the starting template.
Your CRM speaks Gyms & Fitness
Gyms & Fitness FAQs
Can I track class attendance?
Yes. The CRM tracks per-member attendance, flags declining patterns, and integrates with class scheduling for automated reminders.
How does Quarterback identify at-risk members?
It monitors visit frequency, payment status, and engagement metrics. Members showing declining activity get flagged before they cancel.
Does it handle different membership tiers?
Yes. Custom fields and tags let you segment by plan type, with different pipeline workflows per tier.
Ready to run your gyms & fitness business on CxTrack?
Contact us and we will scope exactly what to build and run for your business.
One platform for the work you
keep paying six tools to do.
Book a discovery call and we will map exactly how we would build and run it for your business. No sales gauntlet, no obligation.
Built in Canada. Every engagement scoped to your business.